Returns & Exchange

We want you to love your JOIMA purchase. Try them in the comfort of your home and if you are dissatisfied with the item(s), return and exchange it within 30 days of receiving your order.

1. Please note that returns are only applicable for regular-price item(s).

2. Please make sure the item(s) is in original condition, with the original packaging, original tags, and tickets attached.

3. A final inspection will be done to ensure all items are in their original condition before processing your returns.

4. Returns that do not meet our policy will not be accepted and will be returned to you at your cost.

5. JOIMA accepts no refunds but you can exchange the item within 30 days of receiving your order.

6. If you are returning an item from an order that came with a free Gift With Purchase (GWP) and the value of the order falls below the GWP qualifying amount after the return, the redeemed GWP must be returned as well. If the GWP is not returned, you will incur charges based on the market value of the GWP
Kindly email us at Customer_care@joimabeauty.com or Whatsapp with the subject title: Return Request – Your Order Number”

To check on your return status, sign in to your account, head to My Account and select My Purchases & Returns.

Your return status is reflected next to your Returns Request number

1. JOIMA reserves all rights to inspect the condition of the item(s) before accepting any returns or exchanges (“Returns”). You shall bear the shipping and handling charges of returning any rejected item(s) to you.

2. All risks in shipping the item(s) to JOIMA shall be borne by you. JOIMA shall not be responsible for any loss or damage to the item(s) which is being returned to us.

3. JOIMA shall not be responsible for damage to any item(s) resulting from unique, accidental, or random damage that is the result of use by you or wear and tear. Our Returns policies do not cover such damage.

4. Our Returns and Exchange policies does not cover item(s) used in a manner or for a purpose not reasonably contemplated by JOIMA, or if the item(s) has been modified in a manner not authorised by JOIMA.

5. JOIMA makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose.

6. All Returns and Exchanges are at all times governed by Indonesia law. JOIMA and you agree to submit to the non-exclusive jurisdiction of the Indonesia courts.

7. JOIMA’s decisions on Returns and Exchanges are final.